Store Policy

PAY IN 4

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

RETURN POLICY

No refunds or exchanges except for errors on our part. All hair sales are FINAL!

SHIPPING  POLICY

SHIPPING

Orders are processed and shipped within 3–7 business days from the order date, once payment has been successfully confirmed and cleared.

All U.S. orders are shipped via UPS, USPS, or FedEx with tracking, receipt confirmation, and insurance. Delivery typically takes 3–7 business days after the processing period. Orders shipped to a P.O. Box will be sent via USPS only.

International orders are shipped via FedEx or DHL and typically arrive within up to 12 business days after processing. Please note that international shipping fees do not include customs duties, tariffs, or taxes imposed by your country. These charges are the responsibility of the customer and should be considered before placing an order.

TheLuxExperience reserves the right to change the shipping carrier or delivery method to a comparable option when necessary. Shipping charges may vary slightly from the carrier’s actual rate and must be paid in full at the time of purchase.

While we strive to ensure timely delivery, occasional transit delays may occur due to carrier issues or unforeseen events such as weather conditions. TheLuxExperience is not responsible for delays caused by shipping carriers or natural circumstances. Refunds or chargebacks will not be issued for delays beyond our control.

PRE-ORDERS

Pre-orders let you secure your favorite products before they officially restock or release — no need to wait or worry about sellouts! ✨

Full payment is required when placing your order to lock in your items and start processing right away. We accept all major payment methods at checkout.

Because each pre-order is reserved just for you, please note that they can’t be canceled, changed, or refunded once submitted. Be sure to double-check your product type, length, texture, and shipping details before completing your purchase. 💕

Undeliverable/Lost/Return to Sender Packages

If your package is not successfully delivered and is returned to TheLuxExperience, it is usually due to insufficient address information. The package will be marked as “Returned to Sender” on your tracking information. This situation may occur if:

The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package after at least one attempt.
The addressee has moved
The addressee has refused the package